Why this happens
When you try to sign in using Google or Microsoft, Myphoner redirects you between secure subdomains (like from login.myphoner.com
to your team’s workspace at yourcompany.myphoner.com
). Sometimes, browsers block or clear cookies during that process, which causes the login to fail with a "Token missing" or "Could not connect!" error.
This is especially common in Safari, Firefox, or when using strict privacy or tracking protection settings. In some cases, if your account has been canceled, you may also experience authentication failures.
🧩 How to fix it
Try one of these strategies — whichever is easiest for you:
✅ Option 1: Use a different browser or incognito/private mode
Browsers like Chrome and Edge tend to be more permissive with cookies in cross-subdomain flows. Incognito mode can also help by starting with a clean slate.
✅ Option 2: Adjust your browser settings
Some browsers block essential cookies by default. You can fix this by allowing cookies and disabling strict tracking protection.
Here’s how:
Safari (Mac & iPhone/iPad)
Go to Settings > Safari and turn off:
Prevent Cross-Site Tracking
Firefox
Go to Preferences > Privacy & Security, and set Enhanced Tracking Protection toStandard
Chrome & Edge
These browsers typically work out of the box. If you have extensions that block cookies or tracking, try disabling them or whitelisting Myphoner.
✅ Option 3: Use email/password instead of third-party login
If you continue to experience issues with Google or Microsoft login, try signing in with your email address and password instead. This bypasses the cross-domain authentication process that can cause cookie-related problems. Contact support to disconnect your SSO and set a password.
✅ Option 4: Verify your account status
If you've tried the above solutions and still can't log in, check that your account hasn't been canceled or deactivated. Users with canceled accounts will not be able to access the platform.
Still stuck?
Reach out to us via chat and let us know which browser and device you're using. We’ll help you get signed in.