When starting up the dialler for the first time, you may have an issue where the dialler stays on 'Initializing VOIP connection', and the buttons are greyed out. This issue is one of several sound-related problems that users might encounter while using Myphoner Voice.
This happens because the browser has blocked the microphone from being enabled. It is important to check and update your browser permissions to ensure the microphone and sound settings are configured correctly.
Test Your Audio Hardware with Other Applications
Use other applications that require sound functionality, such as video conferencing tools, to ensure your audio input and output hardware (microphone and speakers/headphones) are functioning correctly.
If sound does not work in other applications, the issue may lie with your system's audio hardware rather than Myphoner Voice specifically.
To resolve this, you need to enable the microphone on your browser. You can do this by clicking on the lock icon and next to the URL click the drop-down and select Allow. You'll then need to reload the page, and the dialler will then go to Connected status.
Verify Network and Firewall Settings
Check if a firewall or network security setting is blocking VoIP traffic, which can prevent audio from functioning correctly in Myphoner Voice.
Switch to a different internet connection as a test. For example, try a mobile hotspot or another Wi-Fi network to rule out network-specific restrictions.
Note in this article we have used Google Chrome.
Tips for Further Troubleshooting
Make sure your internet connection is stable, as unstable networks can cause sound disruptions.
Keep your browser updated to the latest version to avoid compatibility issues with Myphoner Voice.
Still Having Issues?
If the problem persists despite these troubleshooting steps, please contact Myphoner Support for additional assistance.