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What does "no more channels allowed" mean?
What does "no more channels allowed" mean?

I keep getting "403 No more channels allowed for sip account" when trying to call a number.

Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

If you encounter the error message "403 No more channels allowed for SIP account" while using the Myphoner dialer, it indicates that there are too many open VoIP connections associated with your SIP account. Each SIP account (agent) is designed to handle only one active call at a time. Here’s a breakdown of what could be causing this error and how to resolve it.

Possible Causes:

  1. Multiple Tabs:

    • Attempting to conduct multiple calls at the same time by opening multiple tabs can trigger this error. Each tab tries to create a new VoIP connection, surpassing the allowed limit.

    • To resolve this, close the extra tabs and reload your browser to continue with your single active call.

  2. Misuse of Dialer:

    • Some agents might attempt to use multiple tabs to simulate a multi-line dialer. We have seen this behavior when KPIs do not align with the business goals - e.g. KPIs specify quantity or volume over quality or hit rate. This practice goes against the design and workflow of the Myphoner power dialer.

    • If found, it's advisable to cease this practice and adhere to the intended usage of the dialer to avoid the error.

  3. Long-Running Voicemail Drops:

    • If a voicemail drop runs for an extended period, it occupies a channel. Having multiple long-running voicemail drops could result in exceeding the allowed channels.

    • To avoid this, ensure voicemail drops are completed before initiating new calls.

Understanding and adhering to the one active call per SIP account limit is crucial for a smooth experience with the Myphoner dialer. Should you encounter the "403 No more channels allowed for SIP account" error, reviewing the above scenarios and taking the suggested actions can help resolve the issue.

For further assistance or inquiries, feel free to reach out to our support team.

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