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Setup Guide: Forwarding Emails to Enable Reply Tracking for Verified Sender Addresses

Set up forwarding for verified sender addresses to get replies directly in Myphoner while still having them in your inbox as usual.

Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a month ago

Step 1: Identify Your Forwarding Email Address

Once you add your first verified sender address to send email through our servers, we’ll provide you with a custom forwarding address that you need to set up. It will look something like:

[random-string]@inbound.postmarkapp.com

This is the email address used by our system to process and track replies.

Step 2: Log in to Your Email Hosting Provider

  1. Access the admin or settings panel of your email hosting provider:

Step 3: Configure Forwarding to Postmark

Set up a forwarding rule to send a copy of incoming emails to the Postmark Inbound Stream address ([random-string]@inbound.postmarkapp.com).

Instructions for Popular Providers:

  • Google Workspace/Gmail:

    1. Go to Gmail settings and select See all settings > Forwarding and POP/IMAP.

    2. Click Add a forwarding address and enter the Postmark Inbound Stream address.

    3. Confirm the forwarding setup (you will receive a confirmation code at the Postmark address, which we will forward to the admin email of your Myphoner account).

    4. Enable forwarding to the Postmark address.

  • Microsoft 365/Outlook:

    1. Go to the Exchange Admin Center.

    2. Select Mail Flow > Rules and create a new rule.

    3. Set the condition to forward emails sent to your email address (e.g., [email protected]).

    4. Add the Postmark Inbound Stream address as the forwarding destination.

    5. Save the rule.

  • Other Providers:

    • Look for options to forward incoming emails or set up mail rules.

    • Add the Postmark Inbound Stream address as a forwarding destination (if forwarding requires confirmation, we will forward the confirmation code to the admin email of your Myphoner account).

Step 4: Test the Forwarding

  1. Create a test lead and send an email through Myphoner to your address (e.g., [email protected]).

  2. Reply to the email and verify:

    • The reply still arrives in your inbox as usual.

    • Our system processes the reply and it shows up as a reply in the test lead activity log.

Troubleshooting

I am using Microsoft 365/Outlook and get an error saying “Your organization does not allow external forwarding” - Use the guide Fix Your Organization does not allow External Forwarding.

Support

If you encounter any issues during setup, please contact us for assistance. We’ll help ensure everything is configured correctly.

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