Agents can work leads efficiently — without ever seeing the actual phone numbers or email addresses.
What Is Blind Mode?
Blind Mode prevents agents from viewing, copying, or editing lead contact details such as phone numbers and email addresses.
Behind the scenes, Myphoner securely handles the real contact data so calls and emails still work normally.
Typical use cases
GDPR / CCPA compliance requirements
High-turnover sales or call-center teams
Preventing contact list extraction or resale
Industry-specific data protection policies
What’s Hidden vs. What’s Visible
Hidden from Agents | Still Visible |
Phone numbers (masked, e.g. | Lead name & identifiers |
Email addresses (field name only) | Custom lead fields |
Copy/paste of real contact data | Call history & notes |
Editing phone/email fields | Dispositions & activity timeline |
Who always sees full details
Account administrators and list managers always have access to the real contact information.
How Agents Experience Blind Mode
Viewing Leads
Phone numbers appear masked
Email fields display the column name (for example: “Email”)
Contact fields show as Protected information
Making Calls
Agent clicks the masked phone number
Myphoner dials the real number securely
Call connects as normal
The agent never sees the real number
Sending Emails
Button shows “Send to [Field Name]” instead of an email address
Email is routed to the correct recipient automatically
Replying works normally
What Agents Cannot Do
Copy or export phone numbers or emails
Edit phone or email fields
Reveal contact data using browser developer tools
How Administrators Configure Blind Mode
Blind Mode supports 3-level inheritance, giving you granular control.
Level | Location | Options |
Account | Account Settings | On / Off |
Client | Manage → Clients → Edit | Inherit / On / Off |
List | Manage → Lists → Options | Inherit / On / Off |
Resolution order
List → Client → Account
This lets you:
Enable Blind Mode account-wide
Disable it for specific trusted clients
Fine-tune protection per list
How Blind Mode Works (Technical Overview)
Calling Flow
Page loads with an encrypted token (not the real number)
Agent clicks to dial
Server validates access and decrypts securely
Call connects
Tokens expire after 1 hour
If an agent sees “Session expired”, refreshing the page restores access.
Email Flow
Requires Gmail or Outlook OAuth integration
Email buttons reference the field name, not the address
Emails route correctly without exposing contact data
Security Notes & Limitations
What Blind Mode protects against
Casual data theft
Contact list scraping
Copy/paste extraction
Unauthorized edits
What it does not prevent
Screenshots
Database access by administrators
API access with valid credentials
Blind Mode is designed to reduce operational risk, not replace full internal security controls.
Setup Checklist
For Administrators
Confirm Blind Mode is included in your subscription plan
Enable it in Account Settings
Adjust client or list overrides if needed
Test using a regular agent account
Confirm calls and emails still work
Inform agents about the change
For Agents
Click masked numbers to call
Use Send to [Field Name] for emails
Expect phone/email fields to be read-only
Refresh the page if a session expires
Feature Availability
Blind Mode is a Premium Plan feature.
Accounts without the feature enabled will not see Blind Mode settings
The feature must be enabled at the subscription level
Only administrators can configure it