FAQ

Frequently Asked Questions

31 articles in this collection
Written by Jeppe Liisberg, Daniel Vincent, and Carlos Chersia

Import, Export and Integration of data

How do I import an excel file to Myphoner?

Can I upload an excel spreadsheet directly?

Written by Jeppe Liisberg
Updated over a week ago

How do I import into an existing list?

Can I upload a file and append it to or update an existing list?

Written by Jeppe Liisberg
Updated over a week ago

How to bulk update leads

Use export/import with UUIDs to easily edit and update leads in bulk

Written by Jeppe Liisberg
Updated over a week ago

Do you integrate with my CRM system?

Written by Jeppe Liisberg
Updated over a week ago

How do I get started with the Zapier integration?

Written by Jeppe Liisberg
Updated over a week ago

Calling, Dialers and VOIP (Voice Over IP) software

How do I activate the dialler?

How do I start calling? Where is the phone?

Written by Jeppe Liisberg
Updated over a week ago

What VOIP software do you support?

Written by Jeppe Liisberg
Updated over a week ago

How do I enable auto-dial?

Written by Jeppe Liisberg
Updated over a week ago

Account and User Management

Archiving a User

Learn the benefits of archiving a user versus deleting one.

Written by Daniel Vincent
Updated over a week ago

How do I change my subscription?

Written by Jeppe Liisberg
Updated over a week ago

Live Monitoring

How to monitor agent activities when using the dialer

Written by Daniel Vincent
Updated over a week ago

How do I cancel my subscription?

How do I delete my account?

Written by Jeppe Liisberg
Updated over a week ago

How do I add or remove users?

Written by Jeppe Liisberg
Updated over a week ago

How do I change my time zone?

Written by Jeppe Liisberg
Updated over a week ago

Using Your API Key

What is an API key and how do I use it?

Written by Daniel Vincent
Updated over a week ago

Lead Management and Workflow

Can multiple agents work on the same list?

Written by Jeppe Liisberg
Updated over a week ago

Can I change dispositions?

Dispositions otherwise known as action buttons are completely configurable to suit you're unique needs

Written by Daniel Vincent
Updated over a week ago

Delete Leads

How can I delete leads?

Written by Carlos Chersia
Updated over a week ago

What happen when I merge duplicate leads?

Written by Jeppe Liisberg
Updated over a week ago

How do I delete a lead?

Written by Jeppe Liisberg
Updated over a week ago

How do I delete a list?

Written by Jeppe Liisberg
Updated over a week ago

General questions

Pipedrive Integration

Learn how to send a qualified lead to Pipedrive

Written by Daniel Vincent
Updated over a week ago

How do I download a list?

Where is the option to download a list?

Written by Carlos Chersia
Updated over a week ago

What languages do you support?

Written by Jeppe Liisberg
Updated over a week ago

Does this software work in my country?

Written by Jeppe Liisberg
Updated over a week ago

Detailed Report

How to create a detailed report within the Review tab

Written by Carlos Chersia
Updated over a week ago

Is my data safe with you?

Are you compliant with GDPR

Written by Jeppe Liisberg
Updated over a week ago

Lists Report

How to Create List Reports within the Review Tab

Written by Carlos Chersia
Updated over a week ago

Agents Report

How to create an Agent Report via under the Review tab

Written by Carlos Chersia
Updated over a week ago

Lock Notification Icon

Learn what the lock icon means and how it works

Written by Daniel Vincent
Updated over a week ago

Reset Your Password/Forgot Password

How to Reset Your Password

Written by Daniel Vincent
Updated over a week ago