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Claim & Release (a lead)
Claim & Release (a lead)

How do I make sure no-one else will call my leads?

Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

When an agent claims a lead, it means that the lead is now assigned to that agent, and other agents cannot call the lead.

Claimed leads will only appear in the queue of the agent that claimed it.

To release a lead means to unclaim a claimed lead.

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