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Glossary of Terms
Glossary of Terms
A comprehensive list of terms we use in myphoner
32 articles in this collection
Written by
Jeppe Liisberg
What is Automatic ASR Protection?
Learn about the ASR protection manager built into Myphoner Voice
Written by
Jeppe Liisberg
Updated over a week ago
Alerts
Get alerted when something goes wrong on Myphoner.
Written by
Jeppe Liisberg
Updated over a week ago
Total Duration
What is total duration in the context of a voice report?
Written by
Jeppe Liisberg
Updated over a week ago
Active Duration
What is active duration in the context of a voice report?
Written by
Jeppe Liisberg
Updated over a week ago
Action (a lead)
What does it mean to "Action" a lead?
Written by
Jeppe Liisberg
Updated over a week ago
Archive
How can I delete a lead - what does the "Archive" button do?
Written by
Jeppe Liisberg
Updated over a week ago
Activity Feed/Activity Log
Where can I see the notes I added to a lead?
Written by
Jeppe Liisberg
Updated over a week ago
Attempts
What's a call attempt? How many times has a lead been called?
Written by
Jeppe Liisberg
Updated over a week ago
Call Back
What does the Call Back button do? How do I set a lead for follow-up?
Written by
Jeppe Liisberg
Updated over a week ago
Campaign
How do I set up a new Campaign?
Written by
Jeppe Liisberg
Updated over a week ago
Category
How do I change the outcome categories of a call?
Written by
Jeppe Liisberg
Updated over a week ago
Claim & Release (a lead)
How do I make sure no-one else will call my leads?
Written by
Jeppe Liisberg
Updated over a week ago
Completed
What does the "Completed" number mean in your reports?
Written by
Jeppe Liisberg
Updated over a week ago
Connects
What does the "Connects" number mean in your reports?
Written by
Jeppe Liisberg
Updated over a week ago
Delegate (a lead)
Can I assign a lead to another agent?
Written by
Jeppe Liisberg
Updated over a week ago
Duplicates
Will you warn about duplicate leads?
Written by
Jeppe Liisberg
Updated over a week ago
Follow-up
How do I change the time to call back a lead?
Written by
Jeppe Liisberg
Updated over a week ago
Lock (a lead)
Can some-one else call the lead I'm calling?
Written by
Jeppe Liisberg
Updated over a week ago
Loser
Not you - but the lead who says "No" to you...
Written by
Jeppe Liisberg
Updated over a week ago
Merge (two leads)
How do I handle duplicate leads?
Written by
Jeppe Liisberg
Updated over a week ago
Migrate (leads)
How do I move my leads to a different list? How do I export leads?
Written by
Jeppe Liisberg
Updated over a week ago
Net Conversion
What does the "Net Conversion" metric in your reports mean?
Written by
Jeppe Liisberg
Updated over a week ago
Postpone (a lead)
What does "after" in the follow-up options mean?
Written by
Jeppe Liisberg
Updated over a week ago
Prospect
The definition of Prospect in the myphoner context
Written by
Jeppe Liisberg
Updated over a week ago
Queue
The definition of "Queue" in the context of myphoner
Written by
Jeppe Liisberg
Updated over a week ago
Release (a lead)
The definition of "Release" in the context of myphoner
Written by
Jeppe Liisberg
Updated over a week ago
Schedule (a lead)
What does "In exactly" in the follow-up options mean?
Written by
Jeppe Liisberg
Updated over a week ago
Segment
The definition of "Segment" in the myphoner context.
Written by
Jeppe Liisberg
Updated over a week ago
Skip (a lead)
How do I skip a lead I don't want to call right now?
Written by
Jeppe Liisberg
Updated over a week ago
State (of a lead)
Written by
Jeppe Liisberg
Updated over a week ago
Total Conversion
What does the "Total Conversion" metric in your reports mean?
Written by
Jeppe Liisberg
Updated over a week ago
Winner
The definitions of "Winner" in the context of myphoner.
Written by
Jeppe Liisberg
Updated over a week ago