Glossary of Terms

A comprehensive list of terms we use in myphoner

Jeppe Liisberg avatar Daniel Vincent avatar Carlos Chersia avatar
33 articles in this collection
Written by Jeppe Liisberg, Daniel Vincent, and Carlos Chersia

Alerts

Get alerted when something goes wrong on Myphoner.
Daniel Vincent avatar
Written by Daniel Vincent
Updated over a week ago

Total Duration

What is total duration in the context of a voice report?
Carlos Chersia avatar
Written by Carlos Chersia
Updated over a week ago

Active Duration

What is active duration in the context of a voice report?
Carlos Chersia avatar
Written by Carlos Chersia
Updated over a week ago

Action (a lead)

What does it mean to "Action" a lead?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Archive

How can I delete a lead - what does the "Archive" button do?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Activity Feed/Activity Log

Where can I see the notes I added to a lead?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Attempt

What's a call attempt? How many times has a lead been called?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Call Back

What does the Call Back button do? How do I set a lead for follow-up?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Campaign

How do I set up a new Campaign?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Category

How do I change the outcome categories of a call?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Claim (a lead)

How do I make sure no-one else will call my leads?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Completed

What does the "Completed" number mean in your reports?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Connects

What does the "Connects" number mean in your reports?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Delegate (a lead)

Can I assign a lead to another agent?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Duplicates

Will you warn about duplicate leads?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Follow-up

How do I change the time to call back a lead?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

List

What is a list? Where can I manage my campaigns or set up a pipeline?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Lock (a lead)

Can some-one else call the lead I'm calling?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Loser

Not you - but the lead who says "No" to you...
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Merge (two leads)

How do I handle duplicate leads?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Migrate (leads)

How do I move my leads to a different list? How do I export leads?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Net Conversion

What does the "Net Conversion" metric in your reports mean?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Postpone (a lead)

What does "after" in the follow-up options mean?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Prospect

The definition of Prospect in the myphoner context
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Queue

The definition of "Queue" in the context of myphoner
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Release (a lead)

The definition of "Release" in the context of myphoner
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Schedule (a lead)

What does "In exactly" in the follow-up options mean?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Segment

The definition of "Segment" in the myphoner context.
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Skip (a lead)

How do I skip a lead I don't want to call right now?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

State (of a lead)

Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Total Conversion

What does the "Total Conversion" metric in your reports mean?
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Waiting (lead)

The definition of "Waiting" leads in the context of myphoner
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Winner

The definitions of "Winner" in the context of myphoner.
Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago