Myphoner

Learn about the ASR protection manager built into Myphoner Voice

What is Automatic ASR Protection?

Get alerted when something goes wrong on Myphoner.

Alerts

What is total duration in the context of a voice report?

Total Duration

What is active duration in the context of a voice report?

Active Duration

Action (a lead)

How can I delete a lead - what does the "Archive" button do?

Activity Feed/Activity Log

What's a call attempt? How many times has a lead been called?

Attempts

What does the Call Back button do? How do I set a lead for follow-up?

Call Back

Campaign

How do I change the outcome categories of a call?

Claim & Release (a lead)

What does the "Completed" number mean in your reports?

Completed

What does the "Connects" number mean in your reports?

Connects

Delegate (a lead)

Duplicates

How do I change the time to call back a lead?

Follow-up

Can some-one else call the lead I'm calling?

Lock (a lead)

Not you - but the lead who says "No" to you...

Loser

Merge (two leads)

How do I move my leads to a different list? How do I export leads?

Migrate (leads)

What does the "Net Conversion" metric in your reports mean?

Net Conversion

What does "after" in the follow-up options mean?

Postpone (a lead)

The definition of Prospect in the myphoner context

Prospect

The definition of "Queue" in the context of myphoner

Queue

The definition of "Release" in the context of myphoner

Release (a lead)

What does "In exactly" in the follow-up options mean?

Schedule (a lead)

The definition of "Segment" in the myphoner context.

Segment

How do I skip a lead I don't want to call right now?

Skip (a lead)

State (of a lead)

What does the "Total Conversion" metric in your reports mean?

Total Conversion

The definitions of "Winner" in the context of myphoner.

Winner

Jeppe Liisberg

A comprehensive list of terms we use in myphoner

Glossary of Terms

Privacy Policy

Terms of Use

Find answers and get help from Intercom Support and Community Experts

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