Glossary of Terms

Alerts

Get alerted when something goes wrong on Myphoner.

Written by Daniel Vincent
Updated this week

Total Duration

What is total duration in the context of a voice report?

Written by Carlos Chersia
Updated this week

Active Duration

What is active duration in the context of a voice report?

Written by Carlos Chersia
Updated this week

Action (a lead)

What does it mean to "Action" a lead?

Written by Jeppe Liisberg
Updated this week

Archive

How can I delete a lead - what does the "Archive" button do?

Written by Jeppe Liisberg
Updated this week

Activity Feed/Activity Log

Where can I see the notes I added to a lead?

Written by Jeppe Liisberg
Updated this week

Attempt

What's a call attempt? How many times has a lead been called?

Written by Jeppe Liisberg
Updated this week

Call Back

What does the Call Back button do? How do I set a lead for follow-up?

Written by Jeppe Liisberg
Updated this week

Campaign

How do I set up a new Campaign?

Written by Jeppe Liisberg
Updated this week

Category

How do I change the outcome categories of a call?

Written by Jeppe Liisberg
Updated this week

Claim (a lead)

How do I make sure no-one else will call my leads?

Written by Jeppe Liisberg
Updated this week

Completed

What does the "Completed" number mean in your reports?

Written by Jeppe Liisberg
Updated this week

Connects

What does the "Connects" number mean in your reports?

Written by Jeppe Liisberg
Updated this week

Delegate (a lead)

Can I assign a lead to another agent?

Written by Jeppe Liisberg
Updated this week

Duplicates

Will you warn about duplicate leads?

Written by Jeppe Liisberg
Updated this week

Follow-up

How do I change the time to call back a lead?

Written by Jeppe Liisberg
Updated this week

List

What is a list? Where can I manage my campaigns or set up a pipeline?

Written by Jeppe Liisberg
Updated this week

Lock (a lead)

Can some-one else call the lead I'm calling?

Written by Jeppe Liisberg
Updated this week

Loser

Not you - but the lead who says "No" to you...

Written by Jeppe Liisberg
Updated this week

Merge (two leads)

How do I handle duplicate leads?

Written by Jeppe Liisberg
Updated this week

Migrate (leads)

How do I move my leads to a different list? How do I export leads?

Written by Jeppe Liisberg
Updated this week

Net Conversion

What does the "Net Conversion" metric in your reports mean?

Written by Jeppe Liisberg
Updated this week

Postpone (a lead)

What does "after" in the follow-up options mean?

Written by Jeppe Liisberg
Updated this week

Prospect

The definition of Prospect in the myphoner context

Written by Jeppe Liisberg
Updated this week

Queue

The definition of "Queue" in the context of myphoner

Written by Jeppe Liisberg
Updated this week

Release (a lead)

The definition of "Release" in the context of myphoner

Written by Jeppe Liisberg
Updated this week

Schedule (a lead)

What does "In exactly" in the follow-up options mean?

Written by Jeppe Liisberg
Updated this week

Segment

The definition of "Segment" in the myphoner context.

Written by Jeppe Liisberg
Updated this week

Skip (a lead)

How do I skip a lead I don't want to call right now?

Written by Jeppe Liisberg
Updated this week

State (of a lead)

Written by Jeppe Liisberg
Updated this week

Total Conversion

What does the "Total Conversion" metric in your reports mean?

Written by Jeppe Liisberg
Updated this week

Waiting (lead)

The definition of "Waiting" leads in the context of myphoner

Written by Jeppe Liisberg
Updated this week

Winner

The definitions of "Winner" in the context of myphoner.

Written by Jeppe Liisberg
Updated this week