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Can multiple agents work on the same list?

Written by Jeppe Liisberg
Updated over 2 weeks ago

Yes. When you look at a lead (list item), the system acquire a lock on that lead for you, so the lead is removed from the queue, and other users won't see it. When you disposition the lead (e.g., Call Back, Winner, Loser, or Archive), the lock is released. If you do nothing, the system will warn you about inactivity and the lead may become available to other agents.

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