This guide explains how to connect your Twilio account to Myphoner using the current Twilio Voice SDK architecture.
Myphoner handles token generation, identities, and voice routing automatically.
You only need to create a TwiML App, assign it to your Twilio number, and add your API credentials in Myphoner.
No Twilio Functions, templates, or custom server code are required.
Read on if you want to connect and use your Twilio subscription to conduct calls in Myphoner using our built-in dialer.
Overview
The connection works like this:
Myphoner generates secure Voice Access Tokens using your Twilio API Key.
Your browser connects to Twilio using the Voice JavaScript SDK.
Twilio routes calls through your TwiML App.
Your Twilio phone number uses that app for incoming and outgoing calls.
Requirements
Before starting, make sure you have:
A Twilio account
At least one Twilio phone number (or a verified outgoing caller ID)
You will create an API Key in Twilio during setup.
Step 1 — Create a Twilio API Key
Open the Twilio Console.
Search for “API Keys & Tokens.”
Create a new Standard API Key.
After creating the key, copy:
API Key SID
API Key Secret
Store the secret safely — Twilio only shows it once.
Step 2 — Create a TwiML App (used for outbound calling)
In the Twilio Console, search for “TwiML Apps.”
Create a new TwiML App (for example: Myphoner Voice).
Voice Configuration
Set:
Voice Request URL → paste from Myphoner (Manage → Settings → Dialler → Twilio)
Method →
HTTP POST
Save the TwiML App and copy the App SID — you will enter this in Myphoner.
Step 3 — Assign inbound routing to your Phone Number
Open Phone Numbers in the Twilio Console.
Select the number you want to use with Myphoner.
In Voice Configuration, set:
A CALL COMES IN → Webhook
URL → paste from Myphoner (Manage → Settings → Dialler → Twilio)
Method →
HTTP POST
Save your changes.
Incoming calls will now ring the Myphoner client, while outbound calls use the TwiML App you configured above.
Step 4 — Add Twilio Credentials in Myphoner
Inside Myphoner’s Twilio integration settings, enter:
Account SID
Auth Token
API Key SID
API Key Secret
TwiML App SID
Step 5 — Enable Twilio on your user profile(s)
For each user, go to Preferences > Dialling, under Dialler, select Twilio & click Update.
Then select a Caller ID from your Twilio phone numbers in each user's dialling preferences.
Step 6 — Test the Connection
That's all it takes. The dialler will appear at the bottom of your window when looking at a lead, and you can dial by clicking the phone number of the lead or the phone icon in the dialler (the latter will call the first phone number of the lead).
Now test the connection:
Place a test outbound call from Myphoner.
Call your Twilio number from an external phone to confirm inbound routing.
If both directions work, the setup is complete.
Notes
Myphoner uses the modern Twilio Voice JavaScript SDK with Access Tokens.
API Keys are used instead of the Account Auth Token for improved security.
No Twilio Functions, Classic Runtime, or Quickstart templates are required.
Multiple numbers can use the same TwiML App.
Troubleshooting
Calls fail or do not connect
Verify the TwiML App SID matches the one configured in Myphoner.
Confirm the API Key SID and Secret were copied correctly.
Inbound calls do not ring in Myphoner
Check that your phone number’s incoming voice setting is assigned to the Myphoner inbound URL shown in Myphoner (Manage → Settings → Dialler → Twilio).
If issues persist, contact Myphoner support and include your Twilio Account SID and a recent Call SID.
Please note that call quality depends on both the quality of your Internet connection and your provider, and myphoner has no influence on that.