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Connect your Twilio account

How to use our built-in webphone to call with your own Twilio account

Written by Jeppe Liisberg
Updated this week

Myphoner makes it easy to connect your own Twilio account for calling. You provide your Twilio credentials and Myphoner automatically sets up everything needed to start making and receiving calls.

No manual Twilio configuration is required — no TwiML Apps, API Keys, or Functions to create yourself.

Requirements

Before starting, make sure you have:

  • A Twilio account

  • At least one Twilio phone number

You can find your Account SID and Auth Token in the Twilio Console.

Connect Your Twilio Account

  1. Go to Manage → Settings → Dialler and select the Twilio tab. (You may also reach this during the initial onboarding setup.)

  2. Enter your Account SID and Auth Token from the Twilio Console.

  3. Click Connect to Twilio.

  4. Myphoner automatically provisions everything needed in your Twilio account: a TwiML App, an API Key, and a Messaging Service.

  5. Select which of your Twilio phone numbers to use for Voice and SMS.

  6. Click Save.

That’s it — your Twilio account is now connected to Myphoner.

Per-User Setup

Each agent needs to enable Twilio in their own dialling preferences:

  1. Go to your dialling preferences (click your avatar → Preferences → Dialling).

  2. Under Dialler, select Twilio.

  3. Select a Caller ID from the dropdown of available Twilio numbers.

The dialler will appear at the bottom of your window when viewing a lead. Click the phone number on the lead or the phone icon in the dialler to place a call.

Inbound Calls

Inbound calls require a plan that includes the inbound calling feature. If your plan does not include inbound calling, calls to your Twilio numbers will be rejected.

To enable inbound calls, contact support or upgrade your plan.

Notes

  • Myphoner uses the modern Twilio Voice JavaScript SDK with Access Tokens.

  • No Twilio Functions, templates, or custom server code required.

  • Multiple numbers can use the same setup.

Troubleshooting

Calls fail or do not connect

  • Verify that your Account SID and Auth Token are correct in Myphoner settings (Manage → Settings → Dialler → Twilio).

Inbound calls do not ring in Myphoner

  • Check that your plan includes the inbound calling feature.

Call quality issues

  • Call quality depends on the quality of your internet connection. Myphoner has no influence on connection quality.

If issues persist, contact Myphoner support and include your Twilio Account SID and a recent Call SID.

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