Please note: Time tracking is only available on the Plus & Premium plans.
Reviewing time
To view how much time has been spent in Myphoner, go to Review -> Time and generate a report.
Reports can be scoped by any period of time, clients, lists, and agents, and they can be grouped by date, client, agent, list, and kind depending on what information you are looking for.
If you for example would like to know how much time your agents spend in actual calls compared to preparation and post-processing time, group the report by kind and you get the subtotals for timer types across all agents.
Below is an example of a report grouped by agent. We can easily see how much time each agent has spent in the system, and we can also see that James is spending almost 1/3 of his time postprocessing. Let's have a chat with him about that.
Inspecting and altering timers
If you want to dig deeper into the details of the time spent, Myphoner let you inspect and alter any timer recorded by the system or by the agents themselves.
Go to Manage > Time to view the time recorded in the system.
Explore how you can filter by types of timers, sort by newest or oldest, look at specific days of the week, and even add new entries.
Hit the edit icon next to each timer to edit it, or add additional time with the "new entry"-button.
Adjust settings
Here you can decide how much time transpires before the agents get a warning message telling them they are idle. Remember, you can always disable the agents' ability to create and edit timers.