Our built-in VoIP solution allows you to enable voice recordings and decide who should have access to them, lets take a look at how that works.
Setup
Go to Manage > Settings > Voice
Under Record calls, you can select whether agents should decide if calls are recorded or not OR if calls are always or never enabled.
Under Play recordings, you can set the different options for who has access to the recordings at any given time.
Once all is set up click Save.
Please Note
Recording calls and utilising such recordings must happen in coherence with applicable legislation. It's the sole responsibility of you and your team to adhere to any such legislation for your country/region/area.
Recordings are only saved for certain durations which is plan dependant.
Listening to Calls
To listen to the calls all you need to do is:
Go to Manage > Voice > Calls & Recordings
You can use the search function to look for specific calls using:
number
agent name
lead name
Click on the blue plus button all the way on the right
Click Play to listen to the call.
Optionally you can select the download button to save the recording.
