You might have seen a warning within Myphoner around ASR and the automatic ASR protection, but what exactly does it mean?
Firstly ASR simply means answer seizure ratio , which means that the ratio of connected calls to total calls is lower than ideal.
Once you go below 40%, our automatic ASR protection manager will become enabled, which involves:
Disabling autodial & intelligent retry strategies (if previously enabled)
Disallowing the caller from ending the call before connection.
When you return to a Good ASR rating in 24 hours, the ASR manager will disengage, and you can use the features as per normal.
For an in-depth understanding, check out our article on VoIP Reputation Management.