The Voice Report provides detailed analytics on your team's calling activity and costs when using Myphoner Voice.
Requirements: Myphoner Voice must be enabled and your plan must include detailed reports.
Accessing the Report
Go to Reports -> Voice.
Activity Report
The default view shows call activity metrics grouped by day:
Column | Description |
Date | Grouped by day |
List | Which list the calls were for |
Agent | Who made or received the calls |
Total duration | Total call time |
Billed duration | Billable call time |
Calls | Number of calls |
Filter by:
Timeframe - preset or custom date range
Lists - one or more lists
Agents - specific agents
Directions - Inbound, Outbound, Transfer, Local, or Automated calls
Click on any row to drill down and see individual calls.
Cost Report
Note: The Cost view is only available to Account Administrators.
Switch to the Cost view using the toggle at the top of the page to see call costs broken down by destination:
Column | Description |
Date | Grouped by day |
Country | Destination country |
Rate Destination | Type of destination (mobile, landline, etc.) |
Rate | Per-minute rate charged |
Cost | Total cost for that grouping |
Calls | Number of calls |
Filter by:
Timeframe - preset or custom date range
Lists - one or more lists
Agents - specific agents
Country - filter by destination country
Rate Destination - filter by destination type
Rate - filter by specific rate
Exporting to Excel
Both report types can be exported as XLSX files using the download button. The export includes all visible columns for the selected report type.