Monitor Call Activity and Costs Across Your Team
The Voice Report provides detailed analytics on your team's calling activity and costs when using Myphoner Voice.
Requirements: Myphoner Voice must be enabled and your plan must include detailed reports.
Accessing the Report
Go to Reports -> Voice.
Activity Report
The default view shows call activity metrics grouped by day:
Column | Description |
Date | Grouped by day |
List | Which list the calls were for |
Agent | Who made or received the calls |
Total duration | Total call time |
Billed duration | Billable call time |
Calls | Number of calls |
Filter by:
Timeframe -- preset or custom date range
Lists -- one or more lists
Agents -- specific agents
Directions -- Inbound, Outbound, Transfer, Local, or Automated calls
Click on any row to drill down and see individual calls.
Cost Report
Note: The Cost view is only available to Account Administrators.
Switch to the Cost view using the toggle at the top of the page to see call costs broken down by destination:
Column | Description |
Date | Grouped by day |
Country | Destination country |
Rate Destination | Type of destination (mobile, landline, etc.) |
Rate | Per-minute rate charged |
Cost | Total cost for that grouping |
Calls | Number of calls |
Filter by:
Timeframe -- preset or custom date range
Lists -- one or more lists
Agents -- specific agents
Country -- filter by destination country
Rate Destination -- filter by destination type
Rate -- filter by specific rate
Quality Report
Note: The Quality view is only available to Account Administrators.
The Quality view brings together the ratings and issues your agents report after their calls (see Myphoner Voice Call Ratings), so you can review call quality by agent -- including spotting calls that connected but were rated poorly.
Switch to the Quality view using the toggle at the top of the page. Calls are grouped into rows by date, agent, call status, and rating:
Column | Description |
Date | Day the calls were made |
Agent | Who made the calls |
Call status | The call outcome (answered, voicemail, no answer, busy, etc.) |
Rating | The star rating the agent gave |
Avg duration | Average call length in the row |
Calls | Number of calls |
Use the Group by control to group the summary by Agent, Date, Call status, or Rating, with subtotals shown per group.
Filter by:
Timeframe -- preset or custom date range
Rating -- a specific star rating, or any rated call
Call status -- answered, voicemail, no answer, busy, and so on
Feedback issue -- the issue the agent reported (the call did not connect, the call ended abruptly, they couldn't hear me, or I couldn't hear them)
Agent -- specific agents
By default the report shows only calls that have a rating or a reported issue.
Click the plus button on any row to drill down to the individual calls in that group, then expand a call to play its recording. Recording playback follows your Play recordings setting -- see Call Recording Setup & Use.
Exporting to Excel
The Activity and Cost report types can be exported as XLSX files using the download button. The export includes all visible columns for the selected report type.