What's a call attempt? How many times has a lead been called?

Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Call attempts are mentioned in our reports. It's the opposite of connects and means calls that did not result in a conversation.

As Myphoner allows third-party phones for dialling, we also have a few options for best measuring connected vs attempted calls.

The primary factor is how we calculate "non-conclusive conversations", meaning calls where a conversation took place, but the lead was not won nor lost.

You'll find the settings for non-conclusive conversations under Manage -> Settings -> Reports.

Once we know when a call was an actual conversation, we also know when it was not, marked as an attempted call.

We assume a conversation occurs if the lead is won or lost.

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