Using Voicemail Drop

Learn how to utilize voicemail drop as an agent

Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

All it takes to leave a voicemail is a click of a button!

Before you can use voicemail drop in your workflow you need to ensure:

  • You are using Myphoner Voice in the dialler.

  • A manager has uploaded a voice file and allocated it to your user account.

Using Voicemail Drop - Description

When on a call and the call goes to voicemail it's important to wait for the voicemail tone - and only then:

  1. Click on Voicemail

  2. Select the voicemail file

You can then move to the next lead and the message will complete in Myphoner leaving you to focus on the next lead.

Selecting Voicemail Drop from the diallers' voicemail menu

Selecting Voicemail Drop from the diallers' voicemail menu.

If you do not want to leave a voicemail, it can still be beneficial to let the system know that the call reached a voicemail as it will be used in the activity reports. You can do so in two ways:

  1. Select "Hangup with disposition 'Voicemail'" from the diallers' voicemail menu (see above) - this will hang up the call and stay on the lead for post-processing.

  2. Select Call back -> Voicemail (make sure you have created the "voicemail" category first) - this will hang up and move to the next lead immediately.

Selecting the voicemail category when dispositioning the lead

Selecting the voicemail category when dispositioning the lead.

Using Voicemail Drop - Screencast

Here's a short screencast showing how it works in practice.

Did this answer your question?