Agent Getting Started

Are you a new agent? Check out these helpful articles to get started.

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18 articles in this collection
Written by Jeppe Liisberg

New Agent? Start Here

An introduction to Myphoner for agents
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Written by Jeppe Liisberg
Updated over a week ago

Setting Up Your Account - Agent

Getting started with Myphoner as an agent
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Written by Jeppe Liisberg
Updated over a week ago

Understanding the Call Tab

Scheduled, claimed, work log and calls & recordings tabs!
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Written by Jeppe Liisberg
Updated over a week ago

Add Text Messaging to Your User Account

Easily add text messaging to your user profile
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Written by Jeppe Liisberg
Updated over a week ago

Your Preferences

Where and how to setup your preferences in Myphoner
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Written by Jeppe Liisberg
Updated over a week ago

Working Preferences

Learn how to personalize your experience
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Written by Jeppe Liisberg
Updated over a week ago

Setting Up Your Dialler

Learn how to setup the dialler
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Written by Jeppe Liisberg
Updated over a week ago

Using MyPhoner Voice - Agent

Learn how to setup & use Myphoner Voice as an agent
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Written by Jeppe Liisberg
Updated over a week ago

Email Setup - Outlook 365

How to Connect Outlook 365 to send emails in Myphoner
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Written by Jeppe Liisberg
Updated over a week ago

Email Setup - Gmail

How to sync your Office 365 or Gmail Email with Myphoner
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Written by Jeppe Liisberg
Updated over a week ago

Your Email Signature

How to setup your email signature
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Written by Jeppe Liisberg
Updated over a week ago

Email Dropbox

Understand what email dropbox is and how it works.
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Written by Jeppe Liisberg
Updated over a week ago

Notifications

Change what type of notifications you receive
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Written by Jeppe Liisberg
Updated over a week ago

Leads

Understand how to work with leads
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Written by Jeppe Liisberg
Updated over a week ago

Understanding the Queue

What is the queue and how does it work?
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Written by Jeppe Liisberg
Updated over a week ago

Comments & Actions

Learn how to follow up after a call.
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Written by Jeppe Liisberg
Updated over a week ago

Time Tracking with Myphoner

How to Track Time using Myphoner
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Written by Jeppe Liisberg
Updated over a week ago

Using Voicemail Drop

Learn how to utilize voicemail drop as an agent
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Written by Jeppe Liisberg
Updated over a week ago