If you’re experiencing issues with call quality, such as the other party not hearing you clearly or sound breaking up, it's likely due to network latency rather than bandwidth. Here’s a guide to help you understand and resolve these issues.
Understanding Network Requirements for Voice Calls
Voice calls require consistent low latency rather than high bandwidth. In fact, a perfect conversation can be maintained with less than 1 Mbps of bandwidth. The key is to ensure that the audio reaches the other end in less than 200ms. Our system has a cutoff around 500ms; any audio packet that takes longer to arrive is discarded. Unlike systems with higher cutoffs, our approach ensures natural, real-time conversations, crucial for professional settings.
Factors Affecting Call Quality
1. Latency and Jitter:
Latency is the time it takes for your voice to travel to the other end. High latency can cause delays, making conversations awkward and unnatural.
Jitter refers to the variability in packet arrival times. High jitter causes the system to increase the jitter buffer, leading to higher latency or sound dropouts.
2. Network Congestion:
Shared connections in environments like hotels, Wi-Fi networks, or large offices often experience congestion, leading to higher latency and jitter.
Recommendations for Improving Call Quality
1. Use a Dedicated Connection:
Whenever possible, use a dedicated internet connection with a wired Ethernet cable. This reduces the risk of congestion and provides a more stable connection.
2. Test Your Connection:
Use a network monitoring tool to test your connection. We recommend PingPlotter. Set the host address to "zork.telegenta.com" and check your ping and packet loss.
Ensure your ping is below 200ms and packet loss is less than 1%.
Steps to Test Your Connection
Download PingPlotter from this link.
Install and open the tool.
Set the target address to "zork.telegenta.com".
Run the test and monitor your connection’s performance.
By following these steps and ensuring a stable, low-latency network connection, you should experience improved call quality on Myphoner. If issues persist, please reach out to our support team for further assistance.
Note: If you do contact support for voice quality issues, please make sure to use the rating feature first as this will assist us with providing us with all the information we need to investigate the problem.