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How do I configure and initiate calls using Myphoner's VOIP handles?

Using a third-party soft-phone with Myphoner

Jeppe Liisberg avatar
Written by Jeppe Liisberg
Updated over a week ago

Myphoner offers flexible options for making calls using VOIP handles, including the 'tel' system and Myphoner Voice (VoIP). This article provides a comprehensive guide to configuring these systems, initiating calls, and troubleshooting common issues.

Overview of Calling Features in Myphoner

Myphoner supports various telephony systems to ensure that users can make calls effectively. These include:

  1. 'tel', 'callto', and other VOIP Handles: Uses your existing telephony system for making calls.

  2. Myphoner Voice (VoIP): A built-in VOIP solution for seamless inbound and outbound calling.

Each option allows flexible integration to suit different user needs.

Configuring and Initiating Calls Using the 'tel' Handle

To use the 'tel' or 'callto' VOIP handle:

  1. Ensure your telephony system is integrated with Myphoner.

  2. Locate the phone number within Myphoner.

  3. Click on the phone number or activate the hotkeys to dial directly from the platform.

This option leverages your existing setup, allowing you to continue using familiar telephony systems.

Configuring and Using Myphoner Voice (VoIP)

To make calls using the Myphoner Voice (VoIP) system:

  1. Follow the Myphoner Voice setup guide to configure your calling settings. This setup is crucial for ensuring proper functionality.

  2. Locate the dial button within the application interface after configuring the settings.

  3. Begin making calls seamlessly via the Myphoner Voice system.

If you encounter any issues during this process, refer to the troubleshooting section below for guidance.

Troubleshooting Common Calling Issues

  1. Issues with 'tel' Handle: - Ensure your telephony system is properly integrated with Myphoner. - Check if the hotkeys are enabled and correctly configured for dialing.

  2. Myphoner Voice (VoIP) Issues: - Double-check the configuration steps in the setup guide. - Verify that your internet connection is stable. - Restart the application to resolve temporary glitches.

If problems persist, contact Myphoner Support for further assistance.

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